Responsible Gambling at Goawin

Goawin is committed to promoting safe, enjoyable gaming and to minimizing the risks associated with gambling. Our policy is designed to support players in exercising control, while ensuring the integrity and security of the gaming environment.

Fundamental Principles

• Security of the player: safeguarding personal data and ensuring compliant handling of payments and identity verification.
• Security of the game: maintaining fairness and the integrity of wagering through independent testing and monitoring.
• Protection against gaming addiction: proactive measures to prevent, identify and respond to problem gambling, including support and intervention as required.

Minors and Age Verification

Goawin prohibits participation by individuals under the age of 18. Registration requires date of birth confirmation and age verification. We implement proportionate controls and may suspend or terminate accounts that fail to meet age or identity checks.

Protecting Privacy and Data

We apply responsible processing of personal data and payments. Access to accounts is protected by security measures designed to prevent unauthorized use. We comply with applicable know-your-customer (KYC) and anti-money-laundering (AML) requirements and monitor activity for suspicious or abusive patterns.

Gambling Limits and Practical Controls

Goawin provides voluntary tools to help players stay within their means. These include:

• Deposit limits: cap the amount able to be deposited within a defined period; changes take effect immediately upon confirmation.
• Loss limits: set the maximum amount that may be lost in a given period; can be adjusted with customer-service assistance.
• Time limits: restrict the duration of gaming sessions; limits apply to all products within the account and reset after the chosen period.

Open bets are included in loss limits. If you need to adjust a limit, contact Goawin Customer Support. You may reduce any limit at any time and, in some cases, increase limits after verification of your account.

Time-Out and Self-Exclusion

Time-Out: You may pause activity for a defined period. During the Time-Out, deposits, withdrawals and gameplay are blocked. Time-Out periods are selectable in your Account Profile and revocation is possible only after the specified waiting period. Upon expiry, the account is reactivated automatically.

Self-Exclusion: If you require a longer break, you may self-exclude for a fixed period. Initiate by contacting Goawin support via the available channels. A cooling-off period of at least 24 hours will apply before self-exclusion takes full effect. After the cooling-off, available self-exclusion durations will be presented for selection and cannot be varied. If you do not provide confirmation within the subsequent window, the request will be reconsidered and your account may be reactivated by confirmation.

During any self-exclusion period, the account will be blocked from deposits and withdrawals. Reactivation occurs automatically at the end of the selected period unless you provide a fresh exclusion decision.

Self-Assessment and Help

If you notice signs of problematic gambling, consider the following indicators: preoccupation with gambling, increasing bet sizes, inability to quit, neglect of responsibilities, debt accumulation, or lying about activity. If any of these apply, consider reducing exposure or seeking professional support. We offer information and pathways to local, professional help services and guidance on how to access them through Goawin support channels.

Guidance for Safe Play

• Play for entertainment, not as a source of income.
• Avoid chasing losses and set upfront loss and spend limits.
• Monitor time spent and take regular breaks.
• Play only with funds you can afford to lose.

Goawin can direct players to appropriate local resources and provide guidance on managing gambling-related concerns. For immediate assistance, contact Goawin Customer Support. We do not publish external links here but will connect you with suitable professional services in your jurisdiction where available.

Fairness, Transparency and Monitoring

All Goawin products are subject to fairness testing and independent verification of randomness. We maintain transparent communications about limits, features and changes to responsible gambling tools, and we publish information about policy updates through official channels.

Compliance, Dispute Handling and Contact

Goawin operates under applicable gaming licenses and adheres to regulatory requirements. If you have concerns or wish to dispute a decision, please contact Goawin Support for guidance on the escalation path and dispute resolution procedures within the scope of our licensing framework.